![]() ![]() Managers will never produce great performance by identifying what they think is failure and telling people how to correct it. Last, excellence looks different for each individual, so it can’t be defined in advance and transferred from one person to another. Second, neuroscience reveals that criticism provokes the brain’s “fight or flight” response and inhibits learning. First, research shows that people can’t reliably rate the performance of others: More than 50% of your rating of someone reflects your characteristics, not hers. But it turns out that feedback does not help employees thrive. For years managers have been encouraged to candidly praise and criticize just about everything workers do. ![]()
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February 2023
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